Since the start of COVID-19, we have made some slight adjustments to normal business procedures. Our office is open to the public by appointment only. Please use online forms and email for the quickest response. A few things to note -

RENT PAYMENTS - We strongly encourage residents to use the online payment option, rentpayment.com You can pay your rent online for FREE using a checking account. If you need assistance in setting up an account, please email contact@elfantpontz.com or call 215-844-1200-142 leave a voicemail and we will contact you to assist in setting up your account
MAINTENANCE REQUESTS - Please submit maintenance requests online

Our intent is to keep our residents, owners, and employees safe and healthy while providing the same great service. Thank you for your flexibility!

Sincerely,

All of us at Elfant Pontz Properties

Resident Resources

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Pay Rent

Pay rent online here. Contact us if you need help setting up your online account. Checks can be made payable to Elfant Pontz Properties and mailed to 7112 Germantown Ave., Philadelphia, PA 19119.

Online Maintenance Requests

Online Maintenance Requests are the quickest and best way to resolve any maintenance issues that may arise. Submit one here.

Emergencies

For true housing related emergencies call the Emergency Maintenance # - 215 844 1200 *125. Click here for more info

Lease Renewal

Clauses pertaining to lease renewal are a part of every Elfant Pontz lease. They can help you answer most lease renewal questions. Please review here. Let us know if you have any questions!

Lock outs

The landlord is not responsible for providing access when a resident is locked out due to the resident’s negligence. If a landlord’s representative can provide access, which is not guaranteed, the charges listed on the next page will be applied to the rental account, which is considered additional rent. Click here for more.

Move In Checklist

Congrats on your new home! Here are some important steps to take before the big day,

FAQS

CAN I PAY MY RENT ONLINE?

Yes! You can access the online rent payment here. If you need help setting up your online account email contact@elfantpontz.com.

WHEN IS RENT DUE?

Rent is due on the 1st day of each month. A late fee is imposed on or after the 6th day of the month in office and after 4pm on the 5th day of the month for online payments. If the 5th is over a weekend or on a holiday then any payment in office dropbox prior to 9 AM of the next business day will be considered on time.

WHEN WILL I RECEIVE MY SECURITY DEPOSIT BACK?

The security deposit is to be returned within thirty (30) days after vacating the rental unit, in one check payable to all persons who signed the lease.

AM I ALLOWED TO HAVE PETS?

It depends where you live, some buildings are pet friendly and some are not, however no pets are allowed without prior written consent, a signed pet addendum and deposit.

CAN I INSTALL A SATELLITE DISH ON THE PROPERTY?

No, please contact management to discuss your specific situation.

DO I NEED RENTERS INSURANCE?

Yes, renters insurance is required per the lease agreement.

WHO SHOULD I CALL IF MY CAR OR MY GUEST’S CAR IS TOWED?

Call the tow company (signs are posted).